Due to the Coronavirus and for your protection and those around you we ask that:
- If you have a fever or lower respiratory symptoms (shortness of breath, cough)
- or have traveled to an area affected by Coronavirus within 14 days of having symptoms
- or have come in contact with a person who tested positive for COVID-19
Please call prior to coming to our facility, including Urgent Care.
Urgent Care Hours Expanding
Beginning June 1st, Slocum-Dickson Medical Group’s Urgent Care, Laboratory, and Radiology Services will be open Monday through Friday 7:30am to 8:00pm and weekends 9:00am to 6:00pm. The Group expects that these hours, while still limited, will provide more convenience for patients in need of Urgent Care Services.
For added convenience and safety, beginning June 8th, patients will be able to check in for Urgent Care online by visiting SDMG.com and clicking on the “urgent care online check-in” button. From there, patients will be able to select from a list of available appointment times and wait in the comfort of their own home. Patients will receive a text confirming their appointment time, as well as, a reminder just prior to their reserved time.
Beginning June 15th, the Slocum-Dickson Laboratory will also offer this same convenient service. Patients with lab orders will be able to schedule a time for their lab work using the online check in system by visiting SDMG.com and clicking on the “Laboratory online check-in” button.
The Slocum-Dickson Medical Group Laboratory provides a full range of pathology clinical services and a broad range of specialized tests to support the needs of primary care providers and specialists. The laboratory accepts orders from medical providers outside of Slocum-Dickson Medical Group.
Slocum-Dickson’s Urgent Care provides prompt, personalized medical care for individuals over 2 years old for minor (non life-threatening) health problems such as sprains, broken bones, cuts, backaches, job-related injuries, and common illnesses. At Slocum-Dickson’s Urgent Care a Board Certified physician is always onsite.
Ilion Office to Resume Normal Hours
Beginning Monday May 18th, Slocum-Dickson Medical Group’s Ilion Location, located at 55 Central Plaza in Ilion, will resume regular hours of operation. The office will be open Monday through Friday with patient care hours from 9:00am to 5:00pm and laboratory services from 7:30am to 4:00pm. The laboratory at Slocum-Dickson’s Ilion location welcomes orders for lab work from outside providers. Turnaround time for routine tests are 24 hours.
Hours of Operation – Updated June 1
Slocum-Dickson Medical Group offices will be open until 5:00pm with some variation depending on the office. Hours for Urgent Care, Laboratory, and Radiology Services will continue to be limited, open Monday through Friday from 7:30am to 8:00pm and Weekends from 9:00am to 6:00pm. Slocum-Dickson’s Rehabilitation Department will resume services with hours of operation from 7:30am to 5:00pm on weekdays.
The Group will continue to follow rigorous safety measures for employees and patients. All employees, patients and companions will be screened at each entrance, we will continue to require everyone within the building to wear a facemask or covering, and we will promote social distancing within the waiting and reception areas. Patients will be instructed to maintain a distance of 6 feet from others whenever possible and adhere to signage indicating appropriate social distancing. Patients are asked to refrain from bringing friends and family members to their appointment and limit companions to one, if necessary. Slocum-Dickson continues to offer Telehealth services to our patients and encourages patients to use this service for appointments that do not require an in-person visit.
As always, Slocum-Dickson remains dedicated to our patients and continues to provide quality patient care in the safest way possible during the Coronavirus pandemic.
We ask that everyone (whether you are symptomatic or not) entering our facility wear a mask or some type of covering over your mouth and nose.
Hours and Temporary Closures
Urgent Care, Laboratory, and Radiology will be open from 7:30am to 8:00pm on weekdays and 9:00am to 6:00pm on weekends. Our regular office hours for patient care will be until 5:00pm Monday through Friday within the rest of the facility, some hours may vary depending on the office.
Effective Monday May 4th, the Rehabilitation Department will resume patient hours from 7:30am to 5:00pm.
A message from Slocum-Dickson’s Pediatrics Department – May 4, 2020:
Effective May 4th, the Pediatrics Department will have office hours from 9:00am to 5:00pm Monday through Friday. Due to the current Coronavirus Pandemic, Slocum-Dickson Medical Group will continue to take extra precautions to prevent the spread of this virus. In the Pediatrics Department, this includes adjusting the way we schedule patients. We will schedule sick visits and well visits at different times. All well visits will be scheduled in the early morning hours and early afternoon hours. Sick visits will be seen in the late morning and late afternoon.
Your physician’s office will contact you if your appointment needs to be rescheduled. For the time being, nursing staff will continue to call ahead to ask about possible symptoms and coronavirus exposure.
We ask that you assist us in limiting unnecessary traffic throughout our building. Please do not bring additional adults or siblings to appointments, only 1 attendant per patient is necessary. We also require that everyone over the age of 2 within our facility wear a facemask or other cloth face covering.
We apologize for any inconvenience this may cause. We are confident this is the best course of action to maintain the health and well-being of our patients.
Reporting of COVID 19 Cases
We understand that as a healthcare facility we will likely continue to have cases or suspected cases of COVID 19 within our facility. In order to protect the privacy of our patients, providers, and staff, as well, as minimize any unnecessary panic, we will not release details on positive or suspected cases publicly or throughout this organization. Rest assured, we are closely following the guidelines set forth by the Department of Health with regard to notifying and monitoring close contacts of positive cases.
By this time, we are all well aware that this virus is within our community and appropriate precautions need to be taken when in contact with anyone whether they are symptomatic or not. We will continue to screen patients and staff as they enter the building, practice universal precautions, and disinfect frequently touched surfaces. All providers and staff have been provided with a surgical mask to be worn when close contact is necessary. N95 masks and PPE remain limited and will continue to be utilized when appropriate. Thank you for your continued cooperation as we navigate through this challenging and unique time.
COVID19 Preventive Measures at Slocum-Dickson Medical Group – updated 5/29/2020
The health and safety of our patients has always been our top priority and during this time of heightened precautions we are implementing several measures of protection for our patients and staff.
Entrances & Patient Screening
Beginning Monday May 4th, we will be limiting entrance to the building to our Main Entrance, Urgent Care Entrance and East Entrance only. All other doors will be used only for exiting the building. All patients and companions, regardless of their reason for visiting our facility, will be screened at these two entrances. The screening procedure will be relatively quick, but we do ask that patients allow for some additional time to complete this process. Please be aware that if a patient is exhibiting symptoms they may be asked to return to their vehicle and contact their doctor’s office or Urgent Care by phone.
Reducing Traffic in Our Facility
We ask that if patients need to be accompanied to their appointment that they limit companions to only one person (including children). Every person entering our building will need to go through the screening process. Additionally, we are limiting traffic throughout our building by not allowing pharmaceutical representatives, food vendors, and any other non-essential vendors into our facility during this time.
Reduced Hours of Operation
Beginning Monday June 1 Urgent Care, Laboratory, and Radiology will be open from 7:30am to 8:00pm on weekdays and 9:00am to 6:00pm on weekends. Our regular office hours for patient care will be until 5:00pm Monday through Friday within the rest of the facility, some hours may vary depending on the office.
Effective Monday May 4th, the Rehabilitation Department will resume patient hours from 7:30am to 5:00pm. Sleep Lab services will be limited to home studies.
Other Precautionary Measures
We will continue to be here for our patients and meet their healthcare needs. In order to maintain the safest environment possible, we will continue to frequently disinfect highly touched surfaces, provide hand sanitizing stations for our patients, follow universal precautions for infectious disease prevention, as well as, screen all of our providers and staff prior to beginning their work day. We require everyone within our facility to wear a mask or other cloth face covering.
We urge all of our patients to refer to our website SDMG.com or our Facebook page for updates regarding precautionary measures. For general information about Coronavirus, please visit the CDC website or the New York State Department of Health website.
Slocum-Dickson Medical Group continues to closely follow the CDC guidelines related to the Coronavirus to ensure that patients are properly screened. We are committed to the safety and well-being of our patients, staff and providers. We will continue to monitor the situation both on a national and local level and make any recommended changes based on the guidelines provided by the CDC and New York State Health Department.
We ask that any patients who are experiencing symptoms of respiratory illness and have recently traveled outside of the United States or have come in contact with a person suspected of having coronavirus, please call prior to visiting our facility, including our Urgent Care Department.
Additionally, we remind everyone to use best practices to prevent the spread of illnesses. This includes: washing your hands often with soap and warm water for at least 20 seconds, avoiding touching your eyes, nose or mouth with unwashed hands, and avoiding close contact with people who are sick.
For the latest information visit https://www.cdc.gov/
Reducing Unnecessary Traffic in Our Facility
The health and well-being of our patients is our top priority. In order to minimize unnecessary traffic through our building, we ask that you only have others accompany you to your appointment if necessary. Thank you for your cooperation.
COVID-19 Testing NOT performed at Slocum-Dickson
Slocum-Dickson Medical Group would like to advise our patients and the public that we are not a COVID-19 testing facility. COVID-19 viral testing kits are not available at Slocum-Dickson Medical Group. We will not be collecting specimens or testing for the virus at our facility. Individuals with symptoms or potential exposure to the virus should call their healthcare provider.
Slocum-Dickson Medical Group is pleased to announce that during this time of social distancing and extra precautionary measures, most of our providers will be able to offer Telehealth services.
What is Telehealth?
Telehealth allows you to use two-way video communication to participate in a virtual visit with your medical provider. You can do this on your PC or mobile device from the comfort and security of your own home allowing you to get the care you need while still following social distancing recommendations.
Do I need to be a patient of Slocum-Dickson to use this service?
Currently Telehealth is used primarily for established patients but it may be used for new patients at the discretion of the Provider.
If I already have an appointment scheduled can I have a virtual visit instead?
Yes, if you have a method of two-way video communication we may be able to convert your visit into a Telehealth visit. Please keep in mind that this is done at the discretion of your provider and not all visit types are suitable for Telehealth. Due to the social distancing recommendations surrounding the current pandemic, our offices are actively reviewing schedules for appointments that may be able to be conducted via Telehealth.
Can any type of visit be conducted using Telehealth?
Unfortunately not all visit types lend themselves to Telehealth. Your provider will use his or her discretion to decide if adequate care can be provided to you via Telehealth. The majority of our Providers are using this service, but not all, so please call and speak to your provider’s office.
What technology or equipment do I need to participate in a Telehealth visit?
In order to participate in a telehealth visit you need a two-way video communication application such as; Doxy.me, Skype, Face Time, Zoom, What’s App, etc. that you can view from a mobile device or PC. Please keep in mind that we are not able to provide technical assistance regarding these applications. We encourage you to visit the application’s website for instructions regarding installation and troubleshooting. If you are using a mobile device, be sure to have your cellular data turned on.
What is the process for a Telehealth appointment?
You may be contacted by registration staff prior to your appointment to verify your insurance and demographic information. Your provider’s office staff will contact you just prior to your appointment to ensure that your device is connected to the application that is being used. The staff member will also ask for your verbal consent to proceed with the appointment using the Telehealth method. Once you and your provider are connected, your appointment will begin.
Does my insurance cover a Telehealth visit?
During this time of the Coronavirus Pandemic, most insurances are covering Telehealth visits. The following have confirmed coverage: Medicare, Medicaid, Excellus, MVP, Aetna, Empire, UHC, and Workers’ Compensation and No Fault (established patients). If you have questions regarding coverage, please contact your insurance provider.
Do I need to pay a co-pay for this type of visit?
We will not collect a co-pay from you at the time of your virtual visit. A majority of insurance companies are waving patient out of pocket expenses during the time of the Coronavirus pandemic; however, this may vary according to plan. If your plan does require a co-pay we bill you after your visit.
For more information on Telehealth click here.