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Coronavirus

Due to the Coronavirus and for your protection and those around you we ask that:

  • If you have a fever or lower respiratory symptoms (shortness of breath, cough)
  • or have traveled to an area affected by Coronavirus within 14 days of having symptoms
  • or have come in contact with a person who tested positive for COVID-19

Please call prior to coming to our facility, including Urgent Care

Reduced Hours and Temporary Closures

Beginning Monday April 6th Urgent Care, Laboratory, and Radiology will be open from 7:30am to 4:00pm on weekdays and 9:00am to 3:00pm on weekends.  Our regular office hours for patient care will  temporarily be reduced to 9:00am to 1:00pm Monday through Friday within the rest of the facility.  If you are calling regarding an appointment, prescription refill, or other non urgent matter, please call between the hour of 9am to 1pm Monday through Friday.

Effective Monday April 6th, the following services will be temporarily suspended until further notice:  Sleep Lab, Rehabilitation, and the Ilion location (patient care and laboratory services).  Please note, that phone calls to the Ilion location will be answered between the hours of 9am to 1pm.

Reporting of COVID 19 Cases

We understand that as a healthcare facility we will likely continue to have cases or suspected cases of COVID 19 within our facility.  In order to protect the privacy of our patients, providers, and staff, as well, as minimize any unnecessary panic, we will not release details on positive or suspected cases publicly or throughout this organization.  Rest assured, we are closely following the guidelines set forth by the Department of Health with regard to notifying and monitoring close contacts of positive cases.

By this time, we are all well aware that this virus is within our community and appropriate precautions need to be taken when in contact with anyone whether they are symptomatic or not.   We will continue to screen patients and staff as they enter the building, practice universal precautions, and disinfect frequently touched surfaces.  All providers and staff have been provided with a surgical mask to be worn when close contact is necessary. N95 masks and PPE remain limited and will continue to be utilized when appropriate. Thank you for your continued cooperation as we navigate through this challenging and unique time.

COVID19 Preventive Measures at Slocum-Dickson Medical Group – updated 4/3/2020

The health and safety of our patients has always been our top priority and during this time of heightened precautions we are implementing several measures of protection for our patients and staff.

Entrances & Patient Screening

Beginning Friday March 20th, we will be limiting entrance to the building to our Main Entrance and Urgent Care Entrance only.  All other doors will be used only for exiting the building.  All patients and companions, regardless of their reason for visiting our facility, will be screened at these two entrances.  The screening procedure will be relatively quick, but we do ask that patients allow for some additional time to complete this process. Please be aware that if a patient is exhibiting symptoms they may be asked to return to their vehicle and contact their doctor’s office or Urgent Care by phone.

Reducing Traffic in Our Facility

We ask that if patients need to be accompanied to their appointment that they limit companions to only one person (including children). Every person entering our building will need to go through the screening process.  Additionally, we are limiting traffic throughout our building by not allowing pharmaceutical representatives, food vendors, and any other non-essential vendors into our facility during this time.

Reduced Hours of Operation

Effective Monday April 6th, our Urgent Care, Laboratory, and Radiology will be open from 7:30am to 4:00pm on weekdays and 9:00am to 3:00pm on weekends.  Our regular office hours for Patient care will be temporarily be reduced to 9:00am to 1:00pm Monday through Friday within the rest of the facility.

Effective Monday April 6th, the following services will be temporarily suspended until further notice:  Sleep Lab, Rehabilitation, and the Ilion location (patient care and laboratory services).  Please note, that phone calls to the Ilion location will be answered between the hours of 9am to 1pm.

Other Precautionary Measures

While some routine and non-essential visits may be postponed, we will continue to be here for our patients and meet their healthcare needs.  In order to maintain the safest environment possible, we will continue to frequently disinfect highly touched surfaces, provide hand sanitizing stations for our patients, follow universal precautions for infectious disease prevention, as well as, screen all of our providers and staff prior to beginning their work day.

We urge all of our patients to refer to our website SDMG.com or our Facebook page for updates regarding precautionary measures.  For general information about Coronavirus, please visit the CDC website or the New York State Department of Health website.

Schedule Changes in Pediatrics Due to COVID19 Prevention

A message from Slocum-Dickson’s Pediatrics Department:
During this time of heightened precautions due to the Coronavirus, we are making changes to the way we see patients effective March 16, 2020.  All well visits, follow-ups, immunizations, and medication checks will take place in the morning hours. It may be determined after speaking with a staff member, that some immunizations and medication checks may be extended out 3 to 4 weeks. Newborns will be seen as scheduled in the early morning.  Children under 1 year of age will be given priority to continue well visits and immunizations on schedule. Sick visits will be seen in the afternoon only.

Your physician’s office will contact you if your appointment needs to be rescheduled. For the time being, nursing staff will continue to call ahead to ask about travel history and coronavirus exposure.
We ask that you assist us in limiting unnecessary traffic throughout our building.  Please do not bring additional adults or siblings to appointments, only 1 attendant per patient is necessary.
We apologize for any inconvenience this may cause. We are confident this is the best course of action to maintain the health and well-being of our patients.

 

Coronavirus Guidelines

Slocum-Dickson Medical Group continues to closely follow the CDC guidelines related to the Coronavirus to ensure that patients are properly screened.  We are committed to the safety and well-being of our patients, staff and providers.  We will continue to monitor the situation both on a national and local level and make any recommended changes based on the guidelines provided by the CDC and New York State Health Department.

We ask that any patients who are experiencing symptoms of respiratory illness and have recently traveled outside of the United States or have come in contact with a person suspected of having coronavirus, please call prior to visiting our facility, including our Urgent Care Department.

Additionally, we remind everyone to use best practices to prevent the spread of illnesses.  This includes: washing your hands often with soap and warm water for at least 20 seconds, avoiding touching your eyes, nose or mouth with unwashed hands, and avoiding close contact with people who are sick.

For the latest information visit https://www.cdc.gov/

Reducing Unnecessary Traffic in Our Facility

The health and well-being of our patients is our top priority. In order to minimize unnecessary traffic through our building, we ask that you only have others accompany you to your appointment if necessary. Thank you for your cooperation.

 

COVID-19 Testing NOT performed at Slocum-Dickson

Slocum-Dickson Medical Group would like to advise our patients and the public that we are not a COVID-19 testing facility. COVID-19 viral testing kits are not available at Slocum-Dickson Medical Group. We will not be collecting specimens or testing for the virus at our facility. Individuals with symptoms or potential exposure to the virus should call their healthcare provider.

Telehealth

Slocum-Dickson Medical Group is pleased to announce that during this time of social distancing and extra precautionary measures, most of our providers will be able to offer Telehealth services.

What is Telehealth?

Telehealth allows you to use two-way video communication to participate in a virtual visit with your medical provider.    You can do this on your PC or mobile device from the comfort and security of your own home allowing you to get the care you need while still following social distancing recommendations.

Do I need to be a patient of Slocum-Dickson to use this service?

Yes, currently Telehealth is being offered to established patients only.

If I already have an appointment scheduled can I have a virtual visit instead?

Yes, if you have a method of two-way video communication we may be able to convert your visit into a Telehealth visit.  Please keep in mind that this is done at the discretion of your provider and not all visit types are suitable for Telehealth.  Due to the social distancing recommendations surrounding the current pandemic, our offices are actively reviewing schedules for appointments that may be able to be conducted via Telehealth.

Can any type of visit be conducted using Telehealth?

Unfortunately not all visit types lend themselves to Telehealth.  Your provider will use his or her discretion to decide if adequate care can be provided to you via Telehealth.  The majority of our Providers are using this service, but not all, so please call and speak to your provider’s office.

What technology or equipment do I need to participate in a Telehealth visit?

In order to participate in a telehealth visit you need a two-way video communication application such as; Doxy.me, Skype, Face Time, Zoom, What’s App, etc. that you can view from a mobile device or PC.  Please keep in mind that we are not able to provide technical assistance regarding these applications.  We encourage you to visit the application’s website for instructions regarding installation and troubleshooting. If you are using a mobile device, be sure to have your cellular data turned on.

What is the process for a Telehealth appointment?

You may be contacted by registration staff prior to your appointment to verify your insurance and demographic information.  Your provider’s office staff will contact you just prior to your appointment to ensure that your device is connected to the application that is being used.  The staff member will also ask for your verbal consent to proceed with the appointment using the Telehealth method.  Once you and your provider are connected, your appointment will begin.

Do I need to pay a co-pay for this type of visit?

We will not collect a co-pay from you at the time of your virtual visit. A majority of insurance companies are waving patient out of pocket expenses during the time of the Coronavirus pandemic; however, this may vary according to plan.  If your plan does require a co-pay we bill you after your visit.