Working under the supervision of the Business Office Manager and Supervisor the Collector will assist patients in paying their self pay balances to the organization. They will also work in all other FSC’s pertaining to self pay receivables management.
DUTIES & RESPONSIBILITIES: Responsible for answering incoming phone calls to the Business Office. This position will assist patients in answering their questions concerning statements and billing policy. Also responsible for setting up payment plans in accordance with existing policy.
Responsible for handling outgoing phone calls as assigned with the goal of answering patient questions and setting up payment plans. Will meet with patients as required to assist them in understanding their indebtedness and our payment options.
Attends OSHA initially at orientation and annually thereafter.
RELATIONSHIP WITH OTHERS: Must exhibit exceptional ability to work with patients in understanding their billing and also must understand and work within our collection policy. Must be able to understand and communicate very complex insurance and contract rules and regulations.
EDUCATION/EXPERIENCE/KNOWLEDGE: High School graduate or equivalent.
PHYSICAL REQUIREMENTS: Requires sitting, standing bending and reaching. May require lifting up to 20 pounds. Requires manual dexterity sufficient to operate standard office equipment such as computer, fax, calculators and telephone. Requires normal hearing and vision.