PC Tech/Analyst – Help Desk

Performs the deployment, configuration and management of our desktop, laptop and hardware systems and works directly with our computer operators to provide helpdesk support.

DUTIES & RESPONSIBILITIES:

• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Configures and installs computer hardware including but not limited to desktops, thin clients, printers, and scanners.
• Performs computer and telephony equipment adds, moves, and changes.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Troubleshoot and fix day-to-day software and hardware problems.
• Maintains organizations equipment inventory.
• Diagnose small to medium scale problems and devise methods to patching or repairing the system
• Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice.
• No regular travel required.
• Attends OSHA training at Orientation and annually thereafter.
• Other duties as assigned.

RELATIONSHIP WITH OTHERS:  Excellent communication and organization skills.  Strong departmental relationships and has the ability to provide a high level of customer service.

EDUCATION/EXPERIENCE/KNOWLEDGE:

• Associates degree with 2 years of additional work experience in a related field or High school with an additional 4 years of work experience in a related field may be substituted for degree requirement.
• Certifications desired: A+, Network+, MCP
• Strong interpersonal and communication skills.

PHYSICAL REQUIREMENTS:

• Requires sitting, standing, bending, and reaching.
• Basic dexterity skills, frequently lift and/or move up to 50lbs, occasionally lift and/or move up to 75lbs, vision abilities required; close vision, distance vision, peripheral vision and depth perception.