Performs all registration duties for rehabilitation patients. Coordinates appointment scheduling for the department. Maintains all appropriate patient information (i.e. insurance data). Organizes new patient information for initial visit. Answers phones and takes messages for the department. Performs other departmental duties as requested by the physical therapy director.
DUTIES & RESPONSIBILITIES: Schedules all appointments for patients of Rehabilitation Department, maintains all patient information pertaining to insurance status, follow-up visits, attendance records, etc. Answers phones and takes messages for the department. Obtains copies of physician’s notes, surgical notes, and x-ray reports, prior to the patient’s initial visit with the therapist, and attaches to script. Prepares all required correspondence with physician’s offices, insurance carriers, etc., and does any necessary copying and filing. According to department demand occasionally performs: patient set-ups, assists with patient treatments, picks up laundry and supplies and cleans equipment and area as requested by the Rehabilitation Director. Performs other related duties as required by the Rehabilitation Director. Must complete OSHA training requirements initially at orientation and annually thereafter.
RELATIONSHIP WITH OTHERS: Direct contact with patients both in person and over the phone. Must maintain a courteous and effective relationship with patients of the Group. Patient accommodation and satisfaction is critical. Must maintain an effective working relationship with co-workers, staff, physicians and administration.
EDUCATION/EXPERIENCE/KNOWLEDGE: High school diploma or certificate, with knowledge of computers. Must have ability to work well with people and be able to cope with changing demands of a busy department.
Lifting: Not required.