Switchboard Telephone Operator

Website Slocum_Dickson Slocum Dickson Medical Group

Multi-specialty physician group

JOB SUMMARY: Answers all calls coming into Slocum-Dickson Medical Group via the switchboard.  Routes all calls to the appropriate extension.  Performs other related duties as required by the Business Office Supervisor.

DUTIES & RESPONSIBILITIES: Answers all incoming calls to Slocum Dickson Medical Group.  Routes all calls to the appropriate extension number.  Other duties as assigned   Attends OSHA initially at orientation and annually thereafter.  May be exposed to hazardous drugs.  Attends OSHA training upon initial employee orientation and annually completes an OSHA competency.

RELATIONSHIP WITH OTHERSDirect contact with patient and non-patient populations of the Group.  Must be courteous and efficient in working with patients, staff, physicians and administration.  Patient accommodation and satisfaction is critical.

EDUCATION/EXPERIENCE/KNOWLEDGE:  Graduated from High School or completed GED requirements with experience in working with the public.  Knowledge of computers, switchboard, and office equipment.  Good general intelligence, and the ability to deal effectively with associates, the public, and the physicians of the Group.

PHYSICAL REQUIREMENTS:  Requires sitting, standing bending and reaching.  May require lifting up to 20 pounds.  Requires manual dexterity sufficient to operate standard office equipment such as computer, fax, calculators and telephone.  Requires normal hearing and vision.