JOB SUMMARY: Provides nursing care and associated clinical duties and responsibilities in a medical office setting within the scope of a Licensed Practical Nurse, licensed in the State of New York under the direction of a Registered Professional Nurse (RN), physician, or other authorized* provider for patients requiring the services of Urgent Care. Provides assistance or performs other duties as requested by the Director of Clinical Services.
DUTIES & RESPONSIBILITIES:
- Interviews patients regarding their health history and documents pertinent information about medications and present symptoms.
- Accurately measures and records vital signs as designated by the physician/*provider. (i.e. height, weight, blood pressure and TPR).
- Performs nursing visits which may include blood pressure monitoring and minor diagnostic procedures (i.e. EKG, PFT, and Peak Flow) per physician/provider order and reports results to physician/provider for assessment.
- Schedules and confirms appointments according to physician’s policies and procedures; notifies patient service desk of schedule changes.
- Performs direct patient care and procedures within the scope of practice as ordered by physician/provider including but not limited to administering medication, injections, treatments and infusions (certification required).
- Rooms and prepares patients for examination. Assists physician/provider with all examinations and procedures when requested.
- Practices principles of infection control and safety; prepares and cleans exam rooms and equipment to decrease the possibility of cross contamination in compliance with infection control and universal precaution standards.
- Organizes reports results, telephone messages, or other information and provides information to the physician/provider at intervals throughout the day for the physician/provider to make informed decisions relating to the patient’s care and treatment.
- Organizes and maintains an efficient work environment; stocks exam rooms with sufficient supplies and equipment; maintains adequate stock of necessary office supplies. Conducts monthly inspections of crash cart supplies.
- Maintains and monitors patient care equipment in accordance with quality assurance recommendations.
- Maintains accurate, timely documentation in the patient’s medical record, logs, or inventory as directed.
- Provides educational materials to patients regarding treatment, health promotion and disease prevention as directed by the physician/provider.
- Participates in staff meetings, in-services training and continuing education programs as deemed necessary by the Clinical Director or designee or the physician/provider.
- Phones in authorized prescriptions and contacts patients with results of lab and/or diagnostic testing per physician/provider direction.
- At the direction of the Clinical Director or designee, may float to other physician’s offices and cover telephones as needed.
- Adheres to all SDMG Security and Confidentiality policies and procedures in regards to all daily job functions.
- Demonstrate excellent customer service skills in all interactions and communications with patients and their families, co-workers inter and intra departmentally, and visitors.
- Clinical staff in Urgent Care will follow up with patients when required by the Lab.
- Conducts point-of-care testing, e.g. Peak Flow, Snellen Visual Acuity, Rapid Strep, Glucose Monitoring, Urine Dipstick, Urine HCG, & 12 Lead ECG.
- Recognizes emergency situations and initiates nursing interventions appropriate to scope of practice. Has experience managing patients experiencing Chest Pain, Respiratory Distress, Stroke/CVA, etc.
- Performs other duties as assigned.
* Provider defined as Licensed Nurse Practitioner (NP, ANP, and FNP) or licensed Physician Assistant (PA).
RELATIONSHIP WITH OTHERS: Direct relationship with patients/families, physicians/providers, co-workers and staff from other departments/services.
- Must possess a New York State license and current registration for Licensed Practical Nursing.
- One to two years experience in ambulatory care, preferably in a medical office setting.
- CPR certificate required. There is a nominal fee associated with training materials, otherwise the course is offered at no expense. Staff will be paid for the class as it is a requirement of the job. Staff are responsible for certification tracking.
- Must be able to record and enter data accurately. Demonstrate verbal and written communication in a clear, concise manner.
- Must be able to work well with staff and patients in a cross-cultural setting.
- Fine manipulation of the hands for frequent use of computer and telephone and occasional use of copier.
- Must be able to stand, walk, sit, bend, twist, squat and reach above the shoulder.
- Repetitive use of the hands for simple grasping, pushing, pulling and/or typing i.e. keyboard, medical instruments.
- Acute speech, vision, hearing and sense of touch and smell required.
- Must have the ability to occasionally lift up to 50 lbs. using proper lifting techniques.
- Must be able to work around health risks associated with being around ill patients.
- Protective clothing is required i.e. gloves.