Practice Manager – Urgent Care

Website slocumdickson Slocum Dickson Medical Group

Multi-speciality physician group

Oversees daily operations of the urgent care department and performing work related duties as required. Acts as a liaison between the urgent care physician and staff as well as Slocum Dickson Administration.


  1. Coordinates the workflow of the urgent care department to optimize the efficiency of the department
  2. Coordinates monthly work schedules of physicians, mid-level providers, and clinical staff.
  3. Responsible for the development, education, and compliance with all urgent care department policies and procedures.
  4. Responsible for ensuring periodic updates of staff competencies.
  5. Administrative chair for monthly departmental meetings which includes recording of the minutes and maintaining action registered for all items needing follow up.
  6. Responsible for overseeing departmental training for all staff.
  7. Responsible and on call (24/7) for staffing issues such as sick calls, pto, etc…responsible to coordinate coverage as needed. Coordinates time off request.
  8. Provide daily oversight for employer services inclusive of being the contact person forthe companies, handling patient and provider complaints, coordinates request for employer request, and provides monthly reports to administration.
  9. Acts as a staff RN within the Urgent Care Department
  10. Attends meetings as necessary.
  11. Develop and maintain good communication between urgent care department, Slocum Dickson Medical Group administration and community.
  12. Other duties assigned by administration


  1. Assess the needs of patients (psychological, psychosocial, and educational) and is responsible for patient health teaching and counseling.
  2. Responsible for triaging in-coming calls, conveys messages to appropriate areas. Takes appropriate action with acute problems and change of condition.
  3. Assist the physician with examinations and procedures.
  4. Provides direct care to the patient per physician order (administers prescribed medications, initiates IV therapy, performs treatments/order).
  5. Documents phone messages, patient teaching, and appropriate information in patient’s medical record.
  6. Recognizes emergency situations and initiates nursing interventions appropriate to scope of practice. Has experience managing patients experiencing Chest Pain, Respiratory Distress, Stroke/CVA, etc.
  7. Practices principles of infection control and safety.
  8. Maintains confidentiality of all information regarding their patients.
  9. Displays concise and clear communication skills.
  10. Conducts point-of-care testing, e.g. Peak Flow, Snellen Visual Acuity, Rapid Strep, Glucose Monitoring, Urine Dipstick, Urine HCG, & 12 Lead ECG.
  11. Maintains’ good public relations with other departments, MD’s, patients, and families.
  12. Demonstrates good customer service skills.
  13. Maintains professional atmosphere within the department.
  14. Attends OSHA at initial employee orientation and annually thereafter.
  15. Clinical staff in Urgent Care will follow up with patients when required for any follow up.


RELATIONSHIP WITH OTHERS: Direct relationship with patients/families, physicians and staff.

EDUCATION/EXPERIENCE/KNOWLEDGE: Graduation from accredited school of nursing, current New York State License.  Must exhibit excellent customer service skills at all times.  All RN’s are required to be trained in Basic Life Support (BLS) within 90 days of their start date.  Specialty RN’s are required to be trained in Advanced Life Support (ALS).

PHYSICAL REQUIREMENTS: Classification of work level: Heavy.  Requires sitting, standing, bending and reaching.  May require lifting up to 50 pounds using proper body mechanics.  Requires manual dexterity to operate standard office equipment such as computer, fax and telephone.  Requires hearing and vision that is adequate to perform job duties.

OSHA EXPOSURE CATEGORY:     Category I   (Tasks that involve exposure to human blood, body fluids, or tissues.)